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Xton Access Manager Product Update 2.3.201904282239

Today we released new update to the Xton Privileged Access Manager software. This update adds system workflow integration with ServiceNow ticketing system, adds profile picture support for local users, and also adds the cross-platform scripting language Groovy for tasks execution to simplify integration with complex environments.

Xton Access Manager Product Update 2.3.201904282239 groovy jobs ServiceNow profile pictures

Added system workflow integration with ServiceNow ticketing system

ServiceNow is a popular ticketing system used in many organizations. ServiceNow incidents is a convenient way to schedule work orders for IT administrators and to track their progress. With this update we added an integration support with ServiceNow incident tracking.

To activate ServiceNow integration, administrators would add a ServiceNow incident number to a request comment when requesting access to managed resource. After that all activities related to the managed resource will be logged to ServiceNow incident: access requested, access approved, rejected, assess accessed, access time window expired or access completed. In addition to comments, the incident status will also be updated according to the actual work tracked by the access broker

To enable ServiceNow integration the following properties should be configured

xtam.integration.ticketing.script=ServiceNow Integration

Note the xtam.integration.ticketing.pattern parameter. This parameter defines the token in the access request comment that will activate integration logic. In this example, the ServiceNow integration will be triggered by commenting access request with the message like this: Rebuilding indexes for WEB Server database according with SN# INC0010003 today

Parameter xtam.integration.ticketing.script in ServiceNow configuration defines the system script available in the script library on the Administration / Scripts screen. This is a Groovy script communicating with ServiceNow REST API. This script can be customized for the specific deployments to change messages posted to the incident of the logic controlling incident status.

Added profile picture support for local users

The update adds the option to upload profile picture for local users. This option adds a level of personalization for non-Active Directory users. The option also provides better visibility for users using several accounts to access the system to quickly distinguish current environment in the browser.

Added the option to schedule and execute jobs developed in the internal cross-platform scripting language Groovy

Groovy scripting adds an option to perform wide range of activities related to specific records or even a general system management that could be done as quick on-site customization instead of product enhancements. Record related jobs might include health check or password reset for WEB portals, unique devices or unique environments. System wide jobs might be used for support integration with 3rd party systems facilitating periodic data exchange or special cases of notifications, account or permission management.

Groovy scripts are portable between XTAM deployments, platform independent (unlike Shell or PowerShell scripting) and easily managed in XTAM script library subject to XTAM periodic or event-based task execution policies. Clients, partners and value added resellers might use Groovy scripting to perform on-site integration with various environments or use cases.

Please review key features documentation and product news using the links below

The software requires about five minutes to install on a freshly built Windows or Linux server or desktop with 1+ Gb RAM and no pre-requisites. After installation, please follow our Getting Started Guide for step-by-step introduction to the application.

Read the product documentation including Windows and Linux installation instructions as well as Getting Started Guide:

Follow this link for the instructions how to update the existing setup:

Check the software pricing, including options and licensing FAQ:

We appreciate your feedback and comments about Xton Access Manager and also about handling privileged accounts, passwords, keys and certificates as well as sessions to remote computers in general.

Thank you for your interest in our product.
Xton Technologies team

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Xton Access Manager for Privileged Access Management (PAM) provides complete, control for your privileged passwords, secrets, certificates and documents to meet audit requirements while limiting your risk of security breaches. It’s easy to install, affordable, cloud-ready and offers unlimited use and storage

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Mark Klinchin

Mark Klinchin

I am Co-Founder and CEO of Xton Technologies. I am interested in computers, software development, cyber security, content management, photography, image processing and mathematics.

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