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I can’t connect to a session and the process is stuck on Connecting to Session Manager. What should I do?

If a user attempts to establish a session and the browser displays the message “Connecting to Session Manager”, but it does not connect to the host, then please try the following suggestions.

IIS Buffer configuration

1

Login to the computer where Xton Access Manager is running.

2

Open its Internet Information Services (IIS) Manager.

3

Navigate down the menu to Server Name > Server Farms and select pamServerFarm.

4

On the pamServerFarm “Server Farm” page, open the Proxy section.
Xton Access Manager Server Farm IIS Proxy

5

Locate the Buffer Setting section and make the following changes:

  • Response buffer (KB): 1
  • Response buffer threshold (KB): 0

Xton Access Manager Server Farm IIS Proxy Buffer

6

Restart IIS and try to establish the session again.

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