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Xton Access Manager (XTAM) Secure Session Video or Event Recordings

XTAM provides the ability to video record remote sessions (excluding HTTP(S) proxy and SSH Tunnel sessions) which then can be used to monitor or investigate all activity that has taken place during this session. In combination to the Video recordings, XTAM also generates Keystroke and Clipboard recordings that are can be used to quickly locate and “jump” to this event in the video itself.

When supported, Session Recordings are available immediately after the Remote Session is completed and can be viewed with the following methods:

  • Instant Video Playback: When applicable, this option will instantly play the recorded video directly in your browser without requiring a conversion or export operation.
  • Convert to AVI or Convert to MOV: (Web browser created sessions only) This option will convert the video into an .avi or .mov video file so that it can be given to users outside of XTAM.
  • Download (zip): (SSH Proxy sessions) This option will download the typescript recorded session in a native format (individual metadata, timing and typescript files). These files can be used for playback using the native Linux scriptreplay command.
  • Download (zip): (HTTP Proxy sessions) This option will download the HTTP proxy recorded session in a native .har format (HTTP Archive). These files can be used for review in an http archive viewer like HAR Analyzer or HTTP Archive Viewer, among others.
  • Jump to Recording: From the Session Events report, use the Jump to Recording option to automatically open the video playback where the playhead will be placed at the beginning of this keystroke or clipboard event. This option is only available when the session was recorded.

Videos are captured at the resolution of the user’s session so they may appear larger or smaller when played back on different resolutions (scrollbars or borders).

XTAM Permissions are used to define which sessions are recorded by default and which sessions have recording enabled via the user’s choice. When configuring your Session Control permissions, the following options are available for Principals (users or groups):

  • None
    • The principal may not establish a remote session using this record.
  • Connect (Optionally recording without session events)
    • The principal may establish a remote session using this record and can choose whether their session is video recorded or not. Session events (keystrokes, clipboard and file transfer) will not be recorded.
  • Connect (Always recording without session events)
    • The principal may establish a remote session using this record and their session will always be video recorded.
      Session events (keystrokes, clipboard and file transfer) will not be recorded.
  • Connect (Optionally recording with session events)
    • The principal may establish a remote session using this record and can choose whether their session is video recorded or not. Session events (keystrokes, clipboard and file transfer) will be recorded.
  • Connect (Always recording with session events)
    • The principal may establish a remote session using this record and their session will always be video recorded.
      Session events (keystrokes, clipboard and file transfer) will be recorded.
  • Connect (No Recording with session events)
    • The principal may establish a remote session using this record and their session will not be video recorded.
      Session events (keystrokes, clipboard and file transfer) will be recorded.
  • Connect (No Recording without session events)
    • The principal may establish a remote session using this record and their session will not be video recorded.
      Session events (keystrokes, clipboard and file transfer) will not be recorded.

Please note that SSH Proxy recordings will only occur for users that have the Always Recording permission. Users with the Optional Recording permission will not be recorded.

Session Recordings are accessible from the following locations and requires an account with either Owner, Auditor or System Administrator privileges.

  • From the Record: Open the Record and navigate to Sessions > Recording and use the Action button to choose your playback option.
  • From the Sessions Report: Locate or Search for the Record and then use the Recording’s Action button to choose your playback option.
  • From the Session Events Report: Locate or Search for the Keystroke or Clipboard event and then use the Action button to select the Jump to Recording option.
  • From My Sessions: Navigate to Management > My Sessions, locate or search for the Record and then use the Recording’s Action button to choose your playback option.

By default, session recordings are stored in a directory within your XTAM installation location. If you would like to change this location to a new path (for example, a network share or external drive), please see the steps required here.

Session Recording Retention

All session recording video files are stored indefinitely, however if you would like to implement a retention schedule for these video recordings then please configure the option described below.

1

Login to XTAM as a System Administrator

2

Navigate to Administration > Settings > Parameters > Session Recording Retention

3

Enter a value (defined in Days). XTAM will delete all session video recordings after this specified number of days. A value of 0 (zero) will disable the retention schedule.

4

Click the Save button next to this option.

Please note that this retention schedule is applied Globally for all session video recordings and video recordings that have been purged due to this schedule cannot be recovered.

 
 

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