How to Reset a User’s MFA Token
If you need to reset a user’s MFA token because they failed to complete or they wish to redo the registration process, please perform the following procedure.
Login to XTAM with a System Administrator account.
Navigate to Reports > Users
Locate this user in the report (you should see a value in their MFA Token column), then from the actions menu (…) select the option Reset MFA Token
Ask the user to log in to rerun the MFA registration process.