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How to Reset a User’s MFA Token

If you need to reset a user’s MFA token because they failed to complete or they wish to redo the registration process, please perform the following procedure.

1

Login to XTAM with a System Administrator account.

2

Navigate to Reports > Users

3

Locate this user in the report (you should see a value in their MFA Token column), then from the actions menu () select the option Reset MFA Token

4

Ask the user to log in to rerun the MFA registration process.

XTAM Reset MFA Token

 
 

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