Reset a User’s GAuth MFA Token

If you need to reset a user’s GAuth MFA token because they failed to complete or they wish to redo the registration process, please perform the following procedure.

Please note that this option is only supported for user’s that have been configured to use the default MFA Provider mfa-gauth.

  1. Login to PAM with a System Administrator account.
  2. Navigate to Report Center > Users.
  3. Locate this user in the report (you should see a value in their MFA Token column), then from the actions menu (…) select the option Reset GAuth Token.
  4. Ask the user to log in to rerun the MFA registration process.

Reset_MFAToken

If questions remain or issues arise while using PAM, please contact the Support team:

https://support.imprivata.com/.